- KD Consultancy shall use its best efforts to ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by completing and submitting the online form posted in our website within seven (7) days upon receiving the Products. We will contact the Customer within seven (7) days after receipt of the completed form online to direct the Customer of the procedures in respect of the return of Products and refund. The Customer is advised to wait for our instruction for the next course of action.
- Return/Exchange of Products or refund can be arranged under the following reasons:
- If any Product has been delivered in a damaged or defective condition; or
- if the wrong Product which is different from the Order is delivered
Provided Always that the Customer shall return or caused to be returned to KD Consultancy the aforesaid Products unused and in its original condition, quantity and packaging as it is first delivered to the Customer together with the proof of Order, payment and delivery of the Products.
- If any Product which was not included in the Customer's Order is delivered to the Customer, KD Consulatancy shall collect the Product from the Customer.
- If the Customer has been charged for a Product which has not been delivered, KD Consultancy shall refund the Customer the value of the Product as originally charged to the Customer.
- All refunds will be made via the same mode of payment within 1 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. KD Consultancy shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.